Customer Testimonials
Damon & the whole team were a great help! Made the purchase process as easy & smooth as possible!
Professional service great customer service
Brandon was great!
An excellent experience with Clement Ford! Brandon made the entire process smooth, hassle-free, and enjoyable from start to finish. His communication, honesty, and attention to detail were outstanding. It's this level of customer service that keeps me coming back year after year. Highly recommend Brandon and the Clement Ford team!
Amazing
Brandon was great
Jordan was so sweet! He definitely made my first time car shopping a good experience!
As a long-time Clement Ford customer for both vehicle service and purchases, I had no doubt that my latest experience would be just as exceptional as the ones before. Working with Brandon Ser Voss is always a painless and stress-free experience. From ordering my vehicle, keeping me updated throughout the process, and ensuring a smooth final delivery, Brandon made everything easy.
The communication, transparency, and honesty that Brandon and the entire Clement team consistently demonstrate are the reasons I continue to come back. Their commitment to customer service and making the buying experience enjoyable is second to none. I highly ... Read More Google - Sep 23, 2026
Excellent customer service! Very friendly and Jordan did an amazing job!
Great experience buying our truck!
Connor was great to speak with about our interest in purchasing a new Bronco. He was fairly knowledgeable for being so new and was ok with saying he wasn't sure but was able to find out the answer for us.
Damon gave myself the best experience one could ask for. Now when it comes to the upper management I was spoken to in the most disrespectful as if I was below them. I was treated as lesser than. The only reason I purchased a car from this dealer was because of Damon and that only reason I’m giving 3 stars. Damon deserves 10 but clement deserves 0.
Brandon was very knowledgeable, and communicated the information well. He was also very kind and attentive to our needs. Great service!
Great people and good service. I know I will they will take care of me. Connor did a really good job. Nice new dealership. I was a little disappointed on NOT getting any kind of discount though.
Brandon did great
Want a new truck? Had a very good experience all the way through from Jordin the salesman to the finance guy
They work hard to make sure you get a good deal and feel good about the experience
Brandon was great to work with!
Great place and friendly people
Elijah was nothing but professional and made the vehicle purchase a breeze. Really appreciated the time and effort he put into making this car buying experience as smooth and easy as possible. If you’re at Clement Ford go see Elijah !
Carl was awesome! His customer service was excellent, and he was very informative throughout the entire process. Thank you, Carl, for being so helpful and for assisting me on my car-buying journey. I truly appreciate your time and professionalism!
Aden was great to work with. He made the car buying experience a pleasure!
10/10 Would Recommend . Josh,Brandon & Sean made this process way to easy.
Bought a truck from Jordan as I was 3 hours away. The process, price, and the way they handled everything was absolutely fantastic. They were very responsive and answered all the questions I had. Tried several dealerships local to me and they were not nearly as thorough, willing to make a deal, and responsive. Highly recommend Jordan and Clement Ford.
I am a Bioscience engineer at MilliporeSigma - We can get dispatched to any hospital within a moment’s notice. We have a alliance w Wheels Inc. to provide our Ford Explorer’s. Cody Francis is my service provider and instrumental in helping me through the process to maintain our vehicles. Thanks Codi!!!
Clement Ford in Wentzville is the only Ford dealership I'll ever go to. The sales and service departments are phenomenal!
La attention a el cliente muy buen servicio
Eli did a great job! Perfect salesman!
Brandon was informative, fast, and reassuring. Excellent service and very knowledgeable. Thanks Brandon!
Brandon was an excellent salesman. He was with me every step and was very flexible with my unique circumstances
brandon is the very best when it comes to providing customer service! I am extremely happy with my sale of my new suv
I Had Damon as my sales man and he did a great job and answered all my questions And was very helpful during the process of buying my new Bronco!!
Brandon did an excellent job. Very friendly and helpful.
I asked for test drive of a particular vehicle.. It was available when we arrived. After we got back to dealership I requested a different make/model. This vehicle was also available right away. We decided to purchase 1st vehicle but difficult choice. Carl was great - would give him 5 stars. Very patient good pros & cons. The only ding we thought the financing part took longer than expected even though I completed financing app day before. Overall good experience.
Came in for a new Bronco purchase. Jim Fox worked with me efficiently and within my budget and in my time frame. Was a great experience and easy process.
Damon was very knowledgeable, polite, and patient. He went above and beyond.
Did a nice job overall. Ultimately was not overly pushy to allow me to make the decision on my timeline and new I had a specific reason for coming.
Mateo, our salesman, and Chris, in finance, were both exceptional to work with. They made the whole buying process fun and easy!
Mateo was great. Got me in a solid car and worked to get me a good deal!
Elijah was great to work with, very patient. Looked after us He alone gets 5 stars ⭐️
Please come out to clement ford in wentzville if your looking to drive off the lot with a car same day come out and get serviced by some of best salesman in town the customer service is amazing.
Brandon took awesome care of us, and he even threw in a bunch of Ford swag! Great experience!
Brandon was great! Super helpful
Good communication with my service advisor.
Very polite and professional. Drove in from out of town and picked me up from car rental company. Truck was as advertised with no hassle with purchase
Great experience with Clement Ford. Damon was excellent to work with throughout the sales process, and Sean in F&I made everything quick and painless. I was in and out in about an hour once we got to the paperwork. Everyone I dealt with was professional, helpful, and straightforward. Very satisfied with the entire experience and would definitely recommend Clement Ford!
I recently bought a vehicle from Clement Ford and had a really great experience. Connor was awesome to work with from start to finish. He was knowledgeable, patient, and took the time to answer all my questions without ever making us feel pressured or rushed. You can tell he genuinely cares about making sure his customers are happy.
The whole experience at Clement Ford was great. Everyone I dealt with was friendly and helpful, and they made what can sometimes be a stressful process actually enjoyable.
I’d definitely recommend Connor to anyone looking for a vehicle. I’ll be ... Read More Google - Sep 1, 2026
Great experience. They were fair on price and I actually had fun hanging out with them. I know that’s a weird thing to say about car salesmen but It’s true. Aden is a great guy. Highly recommend.
(Translated by Google) Excellent service 10/10👌👌👌 (Original) Excelente atencion 10/10👌👌👌
Easy, no pressure atmosphere. Salesperson knowlegable, personable and attentive to customer needs.AAA+
Always friendly can always work my car in and they always finish it in a quick manner. I highly recommend this location and team
Brandon did a great job for us! Overall a very good experience. Sean was also great to work with.
Mateo absolutely crushed it. Great experience from start to finish. Highly recommend you get a hold of him if you’re in the market.
Connor is fantastic!!
10/10 recommend. Camal was super friendly,funny, paciente with there whole team as well
Eli did a great job! He was very patient and professional.
connor was the best help in talking about purchasing a new vehicle
Connor was by far the most attentive and customer conecting sales rep I have seen and meet in a long time. He made me feel welcomed and like I belonged there.
Connor is a good salesman and know how to get stuff done right and efficiently.
FORD RECALL REPAIR: CLEMENT FORD VS. JIM TRENARY FORD
We received a recall notice from Ford for a free repair to the rear end of our Ford Explorer. The notice instructed us to contact any Ford dealership, so we scheduled an appointment with Clement Ford in Wentzville, Missouri.
After inspecting our vehicle, Clement Ford told us it could not perform the free recall repair unless we first paid $292 for a front-end alignment. They also claimed that our vehicle needed a complete brake overhaul costing more than $650. Their total estimate exceeded $1,100 in customer-paid work—all presented in connection with what was ... Read More DealerRater - Aug 28, 2026
Aden is Knowledgeable, professional, and attentive. He communicated clearly, answered all my questions, and made the entire process smooth and stress-free.
I made an appointment, very quick easy process. Took it in the next day or an emergency parking brake bushing recall. They found out that there was four recalls total on my car, they kept it till the next day and fixed all four. Staff was very nice. I appreciate everything very much
Connor was very professional and helped me find the right car for my needs. Would definitely recommend him.
Connor hill gave me excellent service!
Eli was such a great help with the questions I had regarding a vehicle. He was very knowledgeable and gave me all the information I needed give them your business you will not be disappointed
My wife and I came in and Jim Fox took exceptional care of us. He was kind impatient answered all of Our questions.
Had a great experience, Connor was very helpful and professional. I’d recommend anyone see him he was great.
Awesome place to go too and one person that stood out to me the most was Brandon. Top notch with customer service and definitely will be back!!!
Aden is a hard worker very diligent
COME GET YOU A CAR ! CERRAH AND JOSH ARE AMAZING!!!
Had a great experience with Connor! He was super helpful, honest, and made the whole car-buying process easy and stress-free. He actually took the time to answer all my questions and made sure I was comfortable with everything before making a decision. You can tell he genuinely cares about his customers and isn’t just trying to make a sale. Definitely recommend Connor to anyone looking for a car or wanting a good, honest experience!
Connor is knowledgeable in his area of expertise.
Connor was great, really knows his stuff!
Carl was great,good man. Can't say the same for the finance department. Pushy liers
My experience with Randy started out very well. The purchase itself was smooth, and I initially had a positive impression of him and the dealership.
Unfortunately, everything changed when I returned with concerns about my vehicle.
Rather than working toward a resolution, I felt that my concerns were dismissed, and our interactions became increasingly adversarial. What disappointed me most, however, was Randy's decision to include information about where I work and details from our private conversations in a public response to my Google review. I found that unnecessary, unprofessional, and not necessary to the underlying vehicle dispute.
Even when ... Read More DealerRater - Jun 28, 2026
I bought a brand new F250 that is currently sitting in my driveway without license plates because they didn't submit the paperwork until 5/26 to the licensing company and they did not send correct payment and only after I contacted them and basically threw a fit did they finally respond to the licensing company to provide payment. The GM was a jerk and very disrespectful. I still don't have a second key or my plates.
The buying experience went well it’s after I left the dealership that became a problem. They don’t return their phone calls. They still haven’t given me my paperwork. I bought the car on April 20 and I finally spoke with somebody yesterday that told me my packet with my title and everything needed to go to the DMV would be ready June 11. That’s unacceptable. This dealership doesn’t do what they say they’re going to do or communicate avoid them.
I could Wright a book on the company's incompetence. I don't wanna get too deep into it cause I would just be repeating all the other 1 star reviews. watch when they do work on your vehicle anf bring other stuff up its a way to get you to pay. They told me I had a nail in my band new tires and they would fix it for $49.99. I said no ill do it my self. Good thing they can do as they please so they "repaired" my tire for free and they guy did such an ... Read More DealerRater - Apr 18, 2026
I have serviced there 2016 Edge and now 2020 Edge ST. Recently, they changed the service staff, and it got worse.
I brought the 2020 Edge with a multifunction camera message, and many safety features are not working. They charged me $199 and told me they could not fix it (FORD dealer on 2020 Ford). Told me to go to the windshield place and have the camera remounted there. Promised $199 refund but never did. The windshield place told me to replace the windshield ($1000+) and still could not guarantee the camera will work as they are not a Ford dealer. I complained to Ford Co and ... Read More DealerRater - Apr 1, 2026
I own a well maintained 2018 Ford Edge with only 62,000 miles on it. It had been a good vehicle until recently when the transmission went out and had to be replaced. Clement ford did the work for $9000. When they remounted the front tires they put them on in the wrong direction. This causes reduced traction (especially in rain), unpredictable handling, increased noise, and faster, uneven tread wear. I only discovered the error when having an emissions test done at Firestone. When it was brought to the attention of the Clement service department, they fixed the problem, but without so much as ... Read More DealerRater - Mar 22, 2026
Here is my review to the manager Jason since he did not want to accommodate with me and meet face to face with me to resolve the many issues I have had with them. You might as well leave your car stranded and broke down somewhere before taking it to them and at this point any Clement Ford dealership because they just want your money and do not care about their customers AT ALL!!!!!!
Absolutely Regret This Purchase – Repeated Transmission Failures and Poor Service
I purchased my 2020 Ford Explorer brand new, and within just 6 months the transmission failed and had to be replaced under warranty. At 99,000 miles, it failed again, but this time the dealership misdiagnosed the issue, charged me $1,256.35 for an unnecessary axle/actuator repair, and only later admitted it was actually the transmission again.
Despite their service director and team acknowledging the mistake and promising a refund, I’ve received no follow-up, no refund, and no accountability. The entire ownership experience has been riddled with mechanical issues and poor customer service. I ... Read More DealerRater - Jul 11, 2025
I had previously written a review about my experience at Clement, buying a Bronco and being told by 2 sales associates that it came with a hard and soft top, only to find out later that I had been misinformed. Randy, the sales manager, replied that in a post (not by phone or in person) that "he was sorry for the misunderstanding." There was no misunderstanding on my part! I was told by the sales representatives at the time of purchase that the vehicle came with a soft top. I understood it very clearly as I had been shopping ... Read More DealerRater - Jun 17, 2025
My car was towed to Clement Ford on Nov. 6th 2024 after being struck by lightning. It us now June 3rd, 2025. I cannot get a definitive answer that the car can be fixed or not. Dealer blames insurance, insurance blames dealer. We are on 8 months, obviously it’s not being worked on a regular basis. My service rep has been nice, I don’t think she is getting support.
I made the mistake of purchasing a vehicle through Clement Ford. Before signing, I had them check the battery, as I always do when finalizing a deal. I was assured it was good, and promised that for 90 days they would cover such a little thing if it were to somehow go bad.
Well, guess what? A month and a half later, I was stranded with a dead battery. I had it checked...it was a battery that did not give the recommended voltage, and it was bad! My sales person remembered me, and said it was no problem. So they ... Read More DealerRater - Apr 18, 2025
Service dept went down hill really bad when Clement took over. All of the staff in service is different and pricing went up. They performed services that was not asked for yet they charged for them. They put a huge mark in my passenger side rear quarter panel.
Awful experience with the administrative/management of Clement. We are working on a 5 month old issue of a cancellation warranty that should have taken 5 days. Ford Protect has been wonderful and extremely helpful. Too bad the staff at Clement didn't care about customer's after the sale! If you are reading this, I suggest looking at another Ford dealer to make your new/used car purchase. We are entitled to our opinions and reviews, and had we not needed a new vehicle fairly quickly I would have done more research on this dealer. They were the only one who ... Read More DealerRater - Sep 24, 2024
